LEGAL

Terms of Service

LAST UPDATED: JULY 4, 2026

1. Agreement

These Terms of Service (“Terms”) govern your access to and use of the CrowdOS platform, websites, and APIs (the “Service”), operated by CrowdOS Research (“CrowdOS”, “we”, “us”). By creating an account, purchasing credit, or using the Service, you agree to these Terms and to our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.

2. The Service

CrowdOS provides synthetic research: simulated survey, debate, screening, and advertising-response studies answered by AI-generated respondent personas. Outputs are model-generated estimates of population opinion. They are not responses from real people, and they are not a substitute for legally required research, professional advice, or human-subject studies. Published benchmark figures describe measured historical performance on specific question sets and are not a guarantee of accuracy on your questions.

3. Accounts

You must provide accurate registration information and keep your credentials secure. You are responsible for all activity under your account and API keys. Notify us promptly at support@crowdos.ai if you suspect unauthorized use. You must be at least 18 years old to use the Service.

4. Plans, credit, and payment

Studies are priced per synthetic respondent and are charged against your prepaid wallet balance. Subscription plans (Pro, Max) are billed monthly through our payment processor, Stripe, and include a monthly credit grant, larger panel caps, and higher API rate limits; per-respondent pricing is the same on every plan. Monthly credit grants expire at the end of each billing period and are non-transferable. Prices may change; changes apply to future purchases, never retroactively. Refunds are handled per our Refund Policy. You are responsible for any applicable taxes.

5. Acceptable use

You agree not to:

  • present CrowdOS outputs as responses from real human participants;
  • use the Service to generate or refine unlawful, defamatory, or deceptive content, or content intended to manipulate elections or mislead the public about its origin;
  • attempt to extract, reverse-engineer, scrape, or bulk-harvest the underlying persona models, prompts, or model routing of the Service;
  • resell or redistribute raw Service output as a competing synthetic-research offering;
  • circumvent rate limits, panel caps, metering, or security controls;
  • upload content you do not have the rights to use.

We may suspend or terminate accounts that violate this section.

6. Your content and your results

You retain ownership of the questions, creative assets, and audience definitions you submit (“Inputs”) and of the study results delivered to your account (“Results”). You grant us the license needed to process Inputs to operate the Service. You may use Results freely in your own work, including commercially, provided you do not misrepresent them as human research. We do not use your Inputs or Results to alter or train the persona population; the crowd evolves only from public exogenous signals such as news.

7. Intellectual property

The Service — including the persona engine, calibration methodology, software, and branding — is owned by CrowdOS and protected by intellectual-property laws. These Terms grant you no rights in the Service other than the limited right to use it.

8. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT RESULTS WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY DECISION. YOU ARE RESPONSIBLE FOR DECISIONS MADE IN RELIANCE ON RESULTS.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CROWDOS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA. OUR AGGREGATE LIABILITY ARISING OUT OF THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE.

10. Termination

You may close your account at any time from your account page; deletion is permanent. We may suspend or terminate the Service for material breach of these Terms. Sections 6 through 12 survive termination.

11. Changes

We may update these Terms from time to time. Material changes will be announced on this page with an updated date; continued use after the effective date constitutes acceptance.

12. Governing law and contact

These Terms are governed by the laws of Singapore, and disputes are subject to the exclusive jurisdiction of the courts of Singapore. Questions about these Terms: support@crowdos.ai.